Why I cannot watch your videos on my iPad?

6 replies [Last post]
kevinspacey
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Last seen: 10 years 12 weeks ago
Joined: 2012-02-01

Hi Chris,
I can watch all your videos on my laptop, but I cannot see the same videos on my iPad. How can I solve this problem?
Thanks,
Kevin

Chris Shattuck
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Last seen: 9 weeks 5 days ago
Joined: 2009-08-16
Hi Kevin, Sorry about the

Hi Kevin,

Sorry about the troubles, occasionally I get reports of people having issues playing the videos on their iPad, but it's not consistent enough to pinpoint the problem. Can you watch any of the videos on your iPad, or will none of them play?

Thanks!
Chris

kevinspacey
Offline
Last seen: 10 years 12 weeks ago
Joined: 2012-02-01
iPad issues with viewing videos

Chris,

Thanks for getting back to me. When I log in, my permissions to be able to see the videos stay the same as if I am a non-member meaning that I can only watch the few selected videos that non-members are able to view. Hope you can solve this problem because I am really enjoying the videos. I've learned so much already.

Kevin

Chris Shattuck
Offline
Last seen: 9 weeks 5 days ago
Joined: 2009-08-16
I just gave it a quick test

I just gave it a quick test with my account and it seems to be working fine. Is it possible that you have more than one account and you are logging in with an account that does not have the membership? Also, you may want to try refreshing the various pages that you visit, just in case they're being cached as an anonymous user.

Let me know if either of those things might be the problem, or if you're still having issues.

Thanks!
Chris

kevinspacey
Offline
Last seen: 10 years 12 weeks ago
Joined: 2012-02-01
iPad issues with viewing videos

I just have one membership and I am able to log into this account on both my iPad and laptop devices. But my iPad still doesn't let me view the videos. I see the links with the green backgrounds and also the links that are in blue, but when I click on any of these links, I cannot see any video. I received the following debug console error on my iPad:

JavaScript: Error
Undefined
QUOTA_EXCEED_ERR:DOM Exception 22: An attempt was made to add something to storage that exceeded the quota

I will use just my laptop for now.

Kevin

no_angel
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Last seen: 6 years 28 weeks ago
Joined: 2012-08-29
Not able to view many videos in iPad

hi, i only have the one account. was able to view first couple of chapters on my iPad, but it stopped working around 3rd video in Chapter 3. The play arrow shows up as expected, but it has a no play "strict out" therefore can't view.

I am hoping that we can find a solution asap. I can view on MBP, but its difficult doing both on the single screen.

I agree these r the best around. Luv yr work.

apple

Chris Shattuck
Offline
Last seen: 9 weeks 5 days ago
Joined: 2009-08-16
If you're able to play some

If you're able to play some videos, but not all of them, then it could be that either 1) you were logged out in the middle of viewing, in which case you should be able to refresh the page to verify that's the issue, or 2) you have private browsing turned on, which seems to get in the way of watching the member-only videos.

Kevinspacy's problem might also be coming into play here as well. We'll look into the JavaScript error and see what's going ont there.

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