Videos not loading?

6 replies [Last post]
russ-t
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Last seen: 51 weeks 3 days ago
Joined: 2013-04-10

BAM site seems to work fine but videos won't run/load.

russ-t
Offline
Last seen: 51 weeks 3 days ago
Joined: 2013-04-10
BAM reply

I just tried a couple videos and they're working fine on this end. Would
you mind trying a couple things?

  1. Clear your browser's cache, close it, and re-open it. Did that work?
    If not:
  2. Are you on a new network that might be blocking video? If not:
  3. Have you installed any video software like DivX that might be taking
    over video playback?

Let me know if any of this helps you find a solution.

Thank you for your patience!

Sincerely,
Chris

russ-t
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Last seen: 51 weeks 3 days ago
Joined: 2013-04-10
My reply

I followed your suggestions. It appears to be something going on with Chrome. BAM works fine in Firefox. But when I load up a BAM video in Chrome I get the 3 dots like it is trying to load. But I just found out if I click on the video screen the audio will start working and most of the time, the video will start running as well. If not, after pausing and then playing the video, both audio and video works... FYI - YouTube works fine... I will post on the forum if I figure out what the solution is.

russ-t
Offline
Last seen: 51 weeks 3 days ago
Joined: 2013-04-10
From BAM Blog

Problems with video playback in the latest Chrome browser (version 35)

May 27th, 2014
Recent updates to Chrome are resulting in video playback issues. Please accept our apologies, but in the meantime you should be able to use Firefox, Safari or the latest versions of Internet Explorer to use the site without any issues. We will make an announcement as soon as we've resolved the problem. Thank you for your patience!

patrickcjensen
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Last seen: 4 years 20 weeks ago
Joined: 2014-04-07
Has this issue been resolved?

Has this issue been resolved? If not, does it affect the chrome browser on android too?

I'm having trouble getting videos to load on my moto x and nexus 7. I'm just seeing the 3 dots.

Chris Shattuck
Offline
Last seen: 5 days 13 hours ago
Joined: 2009-08-16
This particular issue with

This particular issue with Chrome on the desktop has been resolved, however I will do some testing with the Nexus and see if I can duplicate the issue. Thank you for your patience!

Sincerely,
Chris

patrickcjensen
Offline
Last seen: 4 years 20 weeks ago
Joined: 2014-04-07
Any Luck?

Hey Chris,

Have you had any luck with this issue? Can I help in any way?

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